Privacy Policy

Important l
All information collected will be shared with third parties.

This Online Privacy Policy (hereinafter sometimes referred to as the “Notice” or “Privacy Policy”) applies to this online interface (i.e., website, social media or mobile application). This Notice describes how this site may collect, use and share information from or about you, and explains how information may be collected and used for advertising purposes. This Privacy Policy is intended to help you understand our online information security practices.

Agreement to Policy l
By using this Site and submitting your personal information, you consent to this Online Privacy Policy, including your consent to our use and disclosure of information about you in the manner described herein.

General lFreedom From Addiction recognizes that the protection of privacy is a major concern to many of our customers and wants you to know how we acquire personal information through the Freedom From Addiction website, FFA’s and FFA’s social media (collectively this “website”) and how we use, share and protect that information. By using our services and viewing this website, you are consenting to the information collection, use and disclosure practices described in this Privacy Policy. As used in this Privacy Policy, “Freedom From Addiction”, “us”, or “we” refers to Freedom From Addiction Services, Inc., and its subsidiaries and affiliates.

Types of information gathered l
We may gather personal information (i) that you give to us voluntarily while using a feature of this website, for example, during a registration process as described in more detail in the section titled “Registration” below; (ii) when you visit our website as described in the section titled “Cookies” below, or when you participate in interactive features of our website, mobile applications or social media pages; (iv) when you sign up for our e-mails, mobile messages, or social media notifications as described in the section titled “Social Media Notification” below; (vii) when you respond to one of our surveys, or participate in a focus group as described in more detail under the section titled “Surveys and Polls” below; or (viii) when you provide us with comments, suggestions, or other input. During such activities, we may collect personal information about you that is not publicly available and can identify you, such as your name, email and phone number.

Registration l
In order for you to receive certain benefits of our website you may first be asked to supply certain information.

We may distribute an electronic newsletters and may launch similar products in the future. When you subscribe to our electronic newsletter, you will be asked for certain information you may be asked for your name, email address, and mobile telephone number or other information specified in the enrollment process. You may be asked to tell us a little about your interests.

Use of Information lWe may use information gathered through the website, mobile applications and social media to: (i) deliver newsletters, emails and mobile messages including, inspirational messages or surveys for example, by mobile communications; (iii) send communications and other information regarding services; (iv) improve the effectiveness of our website, mobile experience and marketing efforts; (v) conduct research and analysis, including focus groups and surveys; (vi) administer sweepstakes and contests.

Surveys & polls l
From time to time, users of the website may be asked to participate in voluntary surveys and polls. As a part of this process you may be asked to supply personal information or answer questions such as lifestyle preferences and or your opinions/ thoughts. These surveys will be strictly voluntary and you can choose to disclose this information or not.

We use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our website through your computer or mobile device. This information, which includes the pages you visit on our site, which web address you came from, the type of browser/device/hardware you are using, search terms and IP-based geographic location, helps us customize your website experience and make our marketing messages more relevant. We will only use this type data in an aggregate form which does not identify you personally.

This Privacy Policy covers what we do with any personal information you may submit or authorize us to obtain, as well as any other information that we may gather when you access this website.

The information we collect & it's uses l
This Notice applies to all information collected or submitted on the website. On some pages, you make requests and request additional information by providing your personal contact information. The types of personal information collected at these pages may be: Name, Email address, Phone number, and any other information that you may choose to voluntarily submit.

We may use the information we collect about you in order to, but not limited to:
l Share your information with third parties who may call or e-mail you with promotional information. (By “promotional materials,” we mean communications that directly promote the use of Web sites, or the purchase of products or services.). However, you may “opt-out” of certain uses of your personal information.
l Provide opportunities for our affiliates and other companies to inform you about the products or services they offer that may interest you.
l Share aggregated statistical data with our business partners or for public relations (For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form.)

Sharing of information l
Your privacy is very important to us. We will not sell or otherwise share personally identifying information with other people or companies except for those purposes described above.

In addition, we may share aggregate data collected through the website that does not personally identify any party with our research partner, and may from time to time share this type data with other business partners.

We may disclose a consumer’s personally identifiable information in order to effect or carry out any transaction that you have requested of us, specifically, sharing your information with third parties who you wish to call you with information pertaining to rehab services. WE RESERVE THE RIGHT TO SELL, RENT OR TRANSFER YOUR PERSONAL INFORMATION TO THIRD PARTIES FOR ANY PURPOSE IN OUR SOLE DISCRETION. We may use your personal information to provide promotional offers to individuals by means of email advertising as well as SMS and/or telephone marketing.

If you do not wish to have your personal information collected by any third party that is not our agent/service provider, please don’t fill out and submit your information. If you have already submitted your personal information, contact our customer service department to actively opt-out of having your personal information shared at 305-531-0777 or send us an email at Privacy & Terms.

LIVE CHAT FEATURE DISCLOSURE: Please note that when you communicate through the Chat portal, you will be speaking with a third party treatment center, not a Freedom From Addiction representative. Freedom From Addiction is not responsible for communications through the Live Chat or the privacy of such communications. If you do not want to share personal information over the Live Chat you are not required to do so. If you have an emergency, call 911.

Any information you submit in a blog, chat room, social network or other public forum can be read, collected, or used by us and others, including, for example, to personalize your experience on our website. You are responsible for the information you disclose in these forums and such information is not protected under this privacy policy.

We understand that you may want to change or access your personal information. You may do so by sending an email to Privacy and Terms requesting to opt-out. In addition, you have the ability to unsubscribe to our newsletter and promotional emails via the opt-out link in the email and opt out replies from our text messages.

The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site. We do not knowingly collect information from children under 13 without parental consent. Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA). If you believe that we have received information from a child or other person who is not of a majority age in their relevant jurisdiction, please contact us at our email or physical mailing address listed in the “Contact Us” section below and we will take all reasonable efforts to remove the information.

In the event our company goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You may, in our sole discretion, be notified via e-mail and/or a prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

California Do Not Track Disclosures l
Q: How do we respond to Web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services?
A: We currently do not respond to DNT signals in browsers because we do not track individual users across the web.
Q: May other parties collect personally identifiable information about an individual consumer’s online activities over time and across different websites when they visit this site?
A: No.

In response to a California law, we will automatically treat individuals with California addresses or telephone numbers (when disclosed to us) as if you requested us to not share your information with nonaffiliated third parties except as permitted by the applicable California law. We will also limit the sharing of information about you with our affiliates to comply with California privacy laws that apply to us.

In response to Vermont regulations, we automatically treat accounts with Vermont billing addresses as if you requested that we not share your information with nonaffiliated third parties, and that we limit the information we share with our affiliates. If we disclose information about you to nonaffiliated third parties with whom we have joint marketing agreements, we will only disclose your name, address, other contact information, and information about our transaction and experiences with you.

We are providing you this notice pursuant to state law. You may be placed on our internal Do Not Call List by requesting that we cease calling you by contacting us directly and making such request in writing Privacy & Terms. Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; e-mail:

This Online Privacy Policy is intended to cover collection of information on our Sites from residents of the United States. If you are visiting our Sites from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our central database is operated. The data protection and laws of the United States and other countries might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred to our facilities and those third-parties with whom we share it as described in this Notice.

We may update this privacy policy at any time. If so, we will post the updated Privacy Policy on this website. We encourage you to review this Privacy Policy from time to time for any changes.

This website contains several links to other websites such as social media that we do not control. We have attempted to choose our linked partners with great care. However, we are not responsible for the privacy practices of any linked site. You should read the privacy policy of each linked website to understand how it collects, stores and protects your personal information. This privacy policy applies solely to information collected through our website. In addition, when you browse, other websites may place their own cookies on your computer and we do not control cookies placed on your computer by third parties whose links appear on our website.

We attempt to take all reasonable steps to have physical, electronic and procedural safeguards in place to protect personal information gathered through this website. This includes compliance with related federal regulations and may include use of industry-standard Secure Socket Layer (SSL) encryption to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.

If you have any questions regarding our privacy policy or our compliance, you may send us an email to Privacy & Terms.

Please print and retain a copy of this privacy policy for your records.

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